Thanks for shopping at www.elthecook.com.
If you are not entirely satisfied with your purchase, you can call us on our Helpline +91 99602 90006 (Mon- Fri 9 am to 5 pm IST) Or write to us at firstname.lastname@example.org & let us know your concern.
Food Products are non-returnable. However, we request you to contact us if you have some concerns about the product.
Refunds Refunds are done as a special case after there is enough evidence of any fault from our side. Refund of money will happen the way payment was made. If the payment was made by Credit Card or Net Banking, we will refund the money to your Credit Card or Net-Banking account. Typically refunds are processed in about 10-15 working days through our Payment Gateway partners. You will be eligible for refund of the amount that you have paid for that item in your invoice only.
Orders placed using Coupon/Discount Codes are not eligible for refunds.
Cancellations For cancellations please call us on Helpline +91 99602 90006 (Mon- Fri 9 am to 5 pm IST) Or write to us at email@example.com & let us know your concern.
Cancellations on orders will be considered only if the request is made within 24 hours of placing an order or before the order is shipped, whichever comes first. We will not be able to cancel your order once it's shipped.
Orders placed using Coupon/Discount Codes are not eligible for cancellations.